Ordering
Everything you wanted to know about Twillory ordering
I need to edit / cancel an order I just placed! How can I do that?
Our automated returns portal can now edit your current orders as well! Please note that orders can only be edited or canceled within 45 minutes of placing the order. Once that time has passed, the order can no longer be edited or canceled. To edit yo
My discount / promo code isn’t working! What’s up with that?
That stinks! There are a couple of reasons this could be happening:. If you feel like your order does qualify but the promotion still isn’t going through, please reach out to us at [email protected] and our Customer Happiness team will get to the bot
I forgot to apply my discount code! Can you help with that?
We sure can! Email us at [email protected] with your order number and the discount you were attempting to apply and one of our Customer Happiness team members can assist you with that.
When am I charged for the Pre-Order item in my order?
When you order an item that is on pre-order, you will be charged at checkout, not when the item ships.
When will the Pre-Order item in my order ship?
The estimated ship date for your pre-ordered item is always stated on the "add to cart" button when you select the product you're looking to purchase. We often put items on pre-order about 30-45 days from when the products will be available in our wa
I received the incorrect item in my order, what should I do?
Yikes, that definitely shouldn't happen! Please email us at [email protected] with your associated order number, and photos of the items you received with their barcode stickers, and we'd be happy to take care of you.
How do I send an e-gift card to a different recipient?
Our e-gift cards are sent directly to the email associated with the person checking out, and cannot send them to a person of your choosing. That said, once you receive the gift card in your inbox, feel free to forward it to the person you're gifting
Do you have a store where I can purchase in person?
We do! Our flagship store is located at 461 Central Avenue, in Cedarhurst, NY. Come visit to experience Twillory in person!. Current store hours:. Sunday - Wednesday: 11AM - 6PM. Thurs: 11AM - 8PM. Friday: 11AM - 2PM. Saturday: CLOSED
Does my Twillory e-gift card expire?
Twillory e-gift cards expire within 5 years from the date of purchase.