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My discount / promo code isn’t working! What’s up with that?Updated a year ago

That stinks! There are a couple of reasons this could be happening:

  • You’re attempting to use multiple promotions at a time, like two discount codes at once, or loyalty points on top of a promotional code (our shopping platform only allows for one per order);
  • Your order doesn’t qualify for the promotion (a lot of our promotions are only applicable to orders that contain specific products);
  • The promotion may be expired;
  • You may not be eligible for the promotion.

If you feel like your order does qualify but the promotion still isn’t going through, please reach out to us at [email protected] and our Customer Happiness team will get to the bottom of it for you!

PLEASE NOTE: We can only honor discount codes that have come directly from a Twillory promotional email, pop-up, or mailer. Discount codes obtained from third-party sites can be denied at our discretion.

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