Everything you wanted to know about Twillory's Return policies.
Twillory has partnered with Aftership to utilize their proprietary return software, with the express purpose of putting control of returns and exchanges into your hands. The return app is a great way to process returns and exchanges, hassle free. Wit
Please note that the app cannot handle certain return requests. If you are looking to process a return against the following types of orders, or have received the message on our return app stating that your order falls outside of our standard policy,
Because our automated return system tracks exchanges and refunds by way of the return label that has been issued by the system, you can only include items from a single order in one package, and only the items stated on the RMA generated by the syste
Unfortunately, once a return is sent back to us using the return app, we are not able to edit the return in any way. This includes changing the shipping address for the exchange item, changing from an exchange to a return (or vice versa), or changing
As long as your items are unworn, unlaundered, and we are contacted within 30 days from when your order was delivered, your first return is absolutely free in the contiguous United States!. Fine print: Items that are marked as "Final Sale" are inelig
Any item that is designated as final sale is sold as is, and is not eligible for return, whether for exchange or refund. Final sale items cannot be combined with any other deals or offers. Any product marked as "Final Sale" is excluded from our store
Please allow up to seven business days from when tracking shows that your return has been delivered for the warehouse to accept, inspect, and process your return.
We accept late returns and exchanges at our discretion. Please reach out to us at [email protected] for confirmation. If the return is authorized, we do have to charge an initial processing fee of $15 + $10 per item for all approved late returns. An
Please email us at [email protected] and we can help get you set up with a return. International customers are responsible for costs associated with shipping, duties, and taxes. Due to how we process international orders, Twillory is not responsible
Great question! Products with this text are ineligible for our regular free exchanges, but they can be exchanged for a processing fee of $15 + $5 per product returned. An additional $20 per item is incurred in case the product being returned is a Coa
Unfortunately not. If you'd like to make a full return of your order but want to keep the accessory you received, Twillory reserves the right deduct the regular price of the accessory kept from your refund.
Great question! When you apply your eligible discount to an order, it is applied across all items in the order. For example, if you ordered three items at $50 apiece (for a total of $150) and apply a $15 discount, that discount is spread across the t
At this time, we only allow for gift items to be exchanged for the same item in a different size or fit, or for Twillory store credit.
So long as you haven't shipped it yet, sure! Please email us at [email protected] and our Customer Happiness team will get back to you ASAP. Please note that we are not responsible for any items sent back to us that are not stated as part of the RMA
Our automated returns portal does not allow for customers to edit the shipping address of their exchanges, and will send your exchange to the original shipping address by default. If you're looking to have your exchange shipped to a different address