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<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); font-family: &quot;Swiss Light&quot;, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We do! We&#x2019;ve partnered with Passport, an international logistics company, to securely ship our Twills to most locations around the globe. They&#x2019;ve created a smart interface for our site that senses your location via your IP address and changes our site to match local language and currency.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); font-family: &quot;Swiss Light&quot;, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If the site is currently set to a location that isn&#x2019;t yours, you can switch to another country by scrolling to the bottom of any page (save for your cart and checkout), clicking the flag, and selecting your country. Twills for everyone around the world!<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); font-family: &quot;Swiss Light&quot;, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please be aware that since all shipping, duties and taxes are covered by the customer, they are non-refundable even in the event of a return.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); font-family: &quot;Swiss Light&quot;, -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Regarding Pre-Orders:&#xA0;At this time, due to how our third-party logistics company processes and ships international orders, any order containing a pre-order item will not ship until the pre-ordered item arrives, and the order is available to ship in totality. We apologize for any inconvenience this may cause.

We do! We’ve partnered with Passport, an international logistics company, to securely ship our Twills to most locations around the globe. They’ve created a smart interface for our site that senses your location via your IP address and changes our sit

Do you ship internationally?

Shipping

How to make a return using the new Twillory Return App!

The app is not allowing my return. What can I do?

I already processed and shipped my return through the app. Can I make any edits?

What’s your return policy like?

What does final sale mean?

How long does it take to process my refund?

I received my purchase more than 30 days ago. Can I make a return from that order?

How do I make a return for an international order?

I want to make a purchase, but the product says "exchanges are accepted, S&H fees apply." What does this mean?

I received a free accessory as part of a promotional giveaway, but I'd like to make a full return of my order. Can I keep the accessory for free?

How do your discounts work?

I received some Twillory clothes as a gift, can I send them in for exchange?

Returns, Exchanges, and Refunds

I accidentally placed my order to the incorrect address! What can we do?

I need to edit / cancel an order I just placed! How can I do that?

My discount / promo code isn’t working! What’s up with that?

I forgot to apply my discount code! Can you help with that?

When am I charged for the Pre-Order item in my order?

When will the Pre-Order item in my order ship?

Ordering

How fast is your shipping?

What carriers do you use to ship?

I haven’t received my package yet / tracking shows my package was delivered, but it isn’t there. What should I do?

Do you ship to the EU?

How do I earn Loyalty points?

Do Twillory Loyalty Points Expire?

My box says I get a free shirt for referring a friend, but when I refer someone all I seem to be getting is Loyalty points. What gives?

How do I use my Loyalty Points at checkout?

Can I refer myself for Loyalty points?

Can I use a discount along with my Twillory loyalty points when checking out?

What is considered a referral when it comes to your Refer a Friend program?

Can I refer the same person twice?

Loyalty Points

I've ordered from you before. Why can't I log in to my account?

I mistakenly ordered under two email addresses, and now I have two accounts. Can I merge them?

Accounts

Can I get a monogram embroidered on my Twills?

What sort of fabrics do you use for your clothes?

Where are your products made?

Do your clothes shrink in the wash?

The items I ordered arrived damaged! What should I do?

Why do two very similar products feel different?

Clothing

I'd like to get in touch with Customer Service. When are you available?

I've reached out to you, but it's been over two business days and I haven't heard back. What's the deal?

Do you have a phone number I can call?

Customer Service

Do you ship internationally?Updated 7 months ago