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Twillory FAQs and Help Center

There are a number of ways to earn Twillory loyalty points!<ul><li style="font-family: Arial, Helvetica, sans-serif;">One point per dollar spent on Twillory products</li><li style="font-family: Arial, Helvetica, sans-serif;">Creating a Twillory account - 60 points</li><li style="font-family: Arial, Helvetica, sans-serif;">Birthday Rewards - 200 points. Be sure to add your birthdate to the rewards menu!</li><li style="font-family: Arial, Helvetica, sans-serif;">Following us on Instagram or TikTok - 15 points for each</li><li style="font-family: Arial, Helvetica, sans-serif;">Leaving a review - 100 points<ul style="font-family: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Leaving a photo on your review will earn you 25 points. If you leave a video review, you&apos;ll earn 50 points. These can only be left through the&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">Since anyone can technically leave a review on the site (even non-customers!), p<span id="isPasted" style="color: rgb(65, 65, 65); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">oints are only earned through reviews when you submit the review via the automated review request email sent directly to your inbox 10-14 business days after your purchase.&#xA0;</li></ul></li></ul>

There are a number of ways to earn Twillory loyalty points!

How do I earn Loyalty points?

Loyalty Points

How to make a return using the new Twillory Return App!

The app is not allowing my return. What can I do?

I already processed and shipped my return through the app. Can I make any edits?

What’s your return policy like?

What does final sale mean?

How long does it take to process my refund?

I received my purchase more than 30 days ago. Can I make a return from that order?

How do I make a return for an international order?

I want to make a purchase, but the product says "exchanges are accepted, S&H fees apply." What does this mean?

I received a free accessory as part of a promotional giveaway, but I'd like to make a full return of my order. Can I keep the accessory for free?

How do your discounts work?

I received some Twillory clothes as a gift, can I send them in for exchange?

Returns, Exchanges, and Refunds

I accidentally placed my order to the incorrect address! What can we do?

I need to edit / cancel an order I just placed! How can I do that?

My discount / promo code isn’t working! What’s up with that?

I forgot to apply my discount code! Can you help with that?

When am I charged for the Pre-Order item in my order?

When will the Pre-Order item in my order ship?

Ordering

How fast is your shipping?

Do you ship internationally?

What carriers do you use to ship?

I haven’t received my package yet / tracking shows my package was delivered, but it isn’t there. What should I do?

Do you ship to the EU?

Shipping

Do Twillory Loyalty Points Expire?

My box says I get a free shirt for referring a friend, but when I refer someone all I seem to be getting is Loyalty points. What gives?

How do I use my Loyalty Points at checkout?

Can I refer myself for Loyalty points?

Can I use a discount along with my Twillory loyalty points when checking out?

What is considered a referral when it comes to your Refer a Friend program?

Can I refer the same person twice?

I've ordered from you before. Why can't I log in to my account?

I mistakenly ordered under two email addresses, and now I have two accounts. Can I merge them?

Accounts

Can I get a monogram embroidered on my Twills?

What sort of fabrics do you use for your clothes?

Where are your products made?

Do your clothes shrink in the wash?

The items I ordered arrived damaged! What should I do?

Why do two very similar products feel different?

Clothing

I'd like to get in touch with Customer Service. When are you available?

I've reached out to you, but it's been over two business days and I haven't heard back. What's the deal?

Do you have a phone number I can call?

Customer Service

How do I earn Loyalty points?Updated 2 years ago